Yes!

We are taking the Coronavirus very seriously and are monitoring Government advice daily. We continue to alter our policies in response to restrictions. We are taking all measures to minimise risk to participants and staff. This includes:

• Limiting group lessons to a maximum of 4 participants for now
• Maintaining a 1.5 metre separation at all times where guests are from different social cohorts
• Daily cleaning of seating, toilets and equipment
• Cashless transactions
• Cleaning of helmets, saddles and bridles following every lesson
• No food or drinks available to purchase on-site
• Availability of hand wash and sanitiser onsite

Please respect the health of our Team and do not enter our property under the following circumstances:

• If you or someone in your family has returned from overseas or knowingly come in contact with someone who has returned from overseas or had the virus within 14 days
• If you or someone in your family has been or felt unwell in the last 14 days
• If you have travelled interstate or been in close contact with someone who has travelled interstate in the last 14 days.

We will happily reschedule your lesson should any of the above circumstances occur. There will be ramifications should it be found the above requests are ignored.

We offer lessons from as young as 3 years old through to 60+ years of age.

• Long pants
• Closed-in shoes, preferably riding boots however we will accept sneakers
• Helmet if available. We do have helmets on hand that meet Australian standards and are cleaned following every lesson
• Long sleeve shirt with a collar is encouraged for sun smart purposes. Despite having an undercover arena, at times we may ride in the open paddock
• Avoid jewellery like rings, long necklaces and dangly earrings for added safety

We accept NT Sport Vouchers for horse riding lessons!

To use your to make a booking you need to email your voucher to admin@katherineoutback.com.au.

We will then either:

• Book you into the preferred date/ time and issue you a gift voucher with a booking code for you to redeem any remaining credit through our online booking system prior to the cut-off date of the voucher; OR
• Issue you a gift voucher with a booking code for the full value of the voucher for you to redeem via our online booking system prior to the cut-off date of the voucher.

Please note, if this is your first lesson, you will need to book a private lesson (as opposed to group lesson). We would also recommend the 1/2 hour lesson for your first lesson.

When you book a lesson/ experience, you have the option to book:

• 1x Lesson
• A package of 5x Lessons
• A package of 10x Lessons

The following outlines how to book a package:

1. Click 'Book Now' (all Book Now buttons take you to the same page)
2. Choose between the following options:
   • 1/2 Hour Horse Riding Lesson
   • 1 Hour Horse Riding Lesson
3. Choose the Date
4. Choose the Time
5. Choose either:
   • 5x Horse Riding Lessons
   • 10x Horse Riding Lessons
6. Fill in the required information and pay
7. You will receive a confirmation email for the 1st lesson that will include a Unique Booking Code. You can then use this code to book the remaining 4x lessons or 9x lessons depending which package you chose.

To book lessons using your Unique Booking Code:

1. Click 'Book Now' (all Book Now buttons take you to the same page)
2. Choose the applicable lesson option relevant to the package you previously booked:
   • 1/2 Hour Horse Riding Lesson
   • 1 Hour Horse Riding Lesson
3. Choose the Date
4. Choose the Time
5. Choose 1x Horse Riding Lesson (not 5x or 10x as you did previously)
6. Complete the requested information
7. An additional information box will appear asking for your "Gift Certificate or Lesson Package Code". Enter the code here. You will see the payment box will disappear.
8. Click 'Complete Your Booking'
9. Repeat process for remaining lessons as required.

Prior to the first lesson, Participants and/ or Legal Guardians (if participant is under the age of 18 years) are required to complete the following digital forms:
• Waiver and Medical History Form
• Parental Consent (Only required if Participant is under 18 years).

Forms are only required to be signed prior to the first lesson unless Management requests otherwise.

Absolutely!

When making your online booking, please note you will be bringing your own horse in the comments and let us know of any specific issues you would like to work on so we can prepare accordingly. The more information you can provide, the easier it will be for our team to identify the cause of the issues and possible solutions.

We are now offering group lessons and Experiences!

Group lessons/ experiences can be booked through the same process as private lessons/ experiences as follows:

1. Click 'Book Now' (all Book Now buttons take you to the same page)
2. Choose between the following options:
   • 1/2 Hour Group Riding Lesson
   • 1 Hour Group Riding Lesson
3. Choose the Date
4. Choose the Time
5. Choose between:
   • 1x Horse Riding Lesson
   • 5x Horse Riding Lessons
   • 10x Horse Riding Lessons
6. Fill in the required information and pay

Absolutely!

As COVID-19 restrictions start to lift, we are looking at scaling-up. We can now offer tailored clinics of up to eight participants to match your goals and issue points. This may include a 1/2 day, full day or 2-day clinic.

Please contact us at admin@katherineoutback.com.au or on 1300 818 612 to discuss further.

The booking system we use applies a small booking fee that we are unable to absorb into the lesson/ experience price. This fee was taken into consideration in pricing the lessons/ experiences.

The online booking system allows instant bookings at any time of the day or night without the need to phone or email Katherine Outback Experience Staff and await a reply. Unfortunately our small team does not have the current capacity to be in the office full time around meetings, feeding and training animals, running shows and lessons, and raising a young family.

Some of the many benefits of this booking system include:

• Providing instructors with live manifests so they can match horses to every rider's ability and ensure they are aware of specific rider needs
• Prevents double bookings
• Allows automated lesson reminders
• Allows instant re-bookings, cancellations and refunds

The following outlines how to buy a Gift Certificate:

1. Click 'Book Now' (all Book Now buttons take you to the same page)
2. Choose 'Gift Card' 
3. Select number of Gift Cards you wish to buy
4. Choose one of the listed values or enter a custom value
5. Enter the requested details

The Gift Card will be emailed to you and will include a Unique Booking Code/ Gift Card Number. 

How to redeem a Gift Card/ Certificate:

1. Click 'Book Now' (all Book Now buttons take you to the same page)
2. Choose an activity:
   • Standard Outback Show (1.5 hr)
   • Extended Outback Show (2.5hr)
   • 1/2 Hour Horse Riding Lesson
   • 1 Hour Horse Riding Lesson
3. Choose the Date
4. Choose the Time
5. If you booked for a horse riding lesson you will need to choose:
   • 1x Lesson
   • Package of 5x Lessons
   • Package of 10x Lessons
6. Fill in the contact details
7. Under 'Contact & Payment' select 'Apply Gift Card' and enter the Gift Card Number.
8. Click 'Complete Your Booking'
9. Repeat process for any remaining credit on the Gift Card.

We require payment at the time of booking unless agreed otherwise with Management.

We understand that plans change. We are happy to rebook your lesson at an alternative time and/ or date, issue a voucher to be used at a later date or provide a full refund for cancellations made at least 24 hour prior to 9am on the day of the lesson.

For cancellations made within 24 hours prior to 9am on the day of the lesson, refunds will not be issued unless in extenuating circumstances.

Lessons are booked back-to-back. If you are running late, please contact us on 1300818612. Although it cannot be guaranteed, we will do our best to fit you in subject to existing bookings.

As you can appreciate, our time is valuable and often lessons are back-to-back.

We will do our best to fit you in however this will not always be possible. Should you be running late, we request you phone ahead to let us know on 1300 818 612.

Unless in extenuating circumstances, you will not be eligible for a refund.