Yes! We are taking Coronavirus very seriously and are monitoring Government advice. We continue to alter our policies in response to restrictions. We are taking all measures to minimise risk to participants and staff. This includes:

• Maintaining a 1.5 metre separation at all times where guests are from different social cohorts
• Daily cleaning of seating, toilets and equipment
• Cashless transactions
• Cleaning of helmets, saddles and bridles following sessions
• Availability of hand wash and sanitiser onsite

Please respect the health of our Team and do not enter our property under the following circumstances:

• If you or someone in your family has returned from overseas or knowingly come in contact with someone who has returned from overseas or had the virus within 14 days
• If you or someone in your family has been or felt unwell recently
• If you or someone you have been with has been in a "Hot Spot" in the last 14 days.

We will happily reschedule your lesson should any of the above circumstances occur provided amendments are made within cut off times with the exception of snap hotspot lockdowns (in this case we will refund/ reschedule). There will be ramifications should it be found the above requests are ignored.

We offer Horse Riding for participants as young as 3 years old through to 60+ years of age.

Weight restrictions is limited to around 120kgs. If you are over 100kgs, please let us know in the comments section when making your booking so we can match you to the best suited horse and maximise the time in which you are riding. This information remains confidential within our Team. It also helps significantly if you include your height so we can match you to the right horse.

Closed-in shoes are essential.

Although not essential, we do recommend the following:

• Sun smart attire including long pants and long sleeved collard are encouraged. Despite having an undercover arena, we often ride in the open paddock outdoor arena and bush tracks
• Helmet if available provided it meets national standards. We do have helmets on hand that meet Australian standards and are cleaned following every lesson. Bike helmets unfortunately do not meet these standards
• Avoid large/ long jewellery that can get caught like rings, long necklaces and dangly earrings for added safety.

We accept NT Sport Vouchers for Horse Riding Lessons!

To use your Sports Voucher to make a booking you need to email your voucher to admin@katherineoutback.com.au.

We will then either:

• Book you into the preferred date/ time and issue you a gift voucher with a booking code for you to redeem any remaining credit through our online booking system prior to the cut-off date of the voucher; OR
• Issue you a gift voucher with a booking code for the full value of the voucher for you to redeem via our online booking system prior to the cut-off date of the voucher.

Please note, if this is your first lesson, you will need to book a private lesson (as opposed to group lesson). We would also recommend the 1/2 hour lesson for your first lesson.

When you book a lesson/ experience, you have the option to book:

• 1x session
• A package of 5x sessions
• A package of 10x sessions

The following outlines how to book a package:

1. Click 'Book Now' (all Book Now buttons take you to the same page)
2. Choose between the following options:
   • 1/2 Hour Horse Riding session
   • 1 Hour Horse Riding session
3. Choose the Date
4. Choose the Time
5. Choose either:
   • 5x Horse Riding sessions
   • 10x Horse Riding sessions
6. Fill in the required information and pay
7. You will receive a confirmation email for the 1st lesson that will include a Unique Booking Code. You can then use this code to book the remaining 4x lessons or 9x sessions depending which package you chose.

To book lessons using your Unique Booking Code:

1. Click 'Book Now' (all Book Now buttons take you to the same page)
2. Choose the applicable lesson option relevant to the package you previously booked:
   • 1/2 Hour Horse Riding session
   • 1 Hour Horse Riding session
3. Choose the Date
4. Choose the Time
5. Choose 1x Horse Riding Session (not 5x or 10x as you did previously)
6. Complete the requested information
7. An additional information box will appear asking for your "Gift Certificate or Lesson Package Code". Enter the code here. You will see the payment box will disappear.
8. Click 'Complete Your Booking'
9. Repeat process for remaining lessons as required.

Prior to the first lesson/ experience, all Participants or Legal Guardians (if participant is under the age of 18 years) are required to complete the Digital Risk Waiver and Medical Form.

Forms are only required to be signed prior to the first session unless your medical/ contact circumstances change or Management requests otherwise.

No one is allowed to ride without completing the form and refunds/ vouchers will not be issued in a situation where a Rider/ Guardian refuses to sign the form where this occurs outside of cancellation/ amendment timeframes. Forms completed on arrival during your allocated time-slot will not result in a longer horse ride.

Absolutely!

When making your online booking, please note you will be bringing your own horse in the comments and let us know of any specific issues you would like to work on so we can prepare accordingly. The more information you can provide, the easier it will be for our Team to identify the cause of the issues and possible solutions.

We are now offering Group Horse Riding Sessions

Group sessions can be booked through the same process as private sessions as follows:

1. Click 'Book Now' (all Book Now buttons take you to the same page)
2. Choose between the following options:
   • 1/2 Hour Group Horse Riding
   • 1 Hour Group Horse Riding
3. Choose the Date
4. Choose the Time
5. Choose between:
   • 1x Horse Riding Session
   • 5x Horse Riding Sessions
   • 10x Horse Riding Sessions
6. Fill in the required information and pay

Absolutely!

We can now offer tailored clinics of up to twelve participants to match your goals and issue points. This may include a 1/2 day, full day, 2-day and 3-days clinics. We do have to work these around our bust Tourism Schedule and we do need to achieve a minimum number of bookings to make them viable.

Please contact us at admin@katherineoutback.com.au or on 1300 818 612 to discuss further.

The booking system we use applies a small booking fee that we are unable to absorb into the price. This fee was taken into consideration in pricing the Horse Riding Sessions.

The online booking system allows instant bookings at any time of the day or night without the need to phone or email Katherine Outback Experience Staff and await a reply. Unfortunately our small team does not have the current capacity to be in the office full time around meetings, feeding and training animals, running shows and lessons, and raising a young family.

Some of the many benefits of this booking system include:

• Providing instructors with live manifests so they can match horses to every rider's ability and ensure they are aware of specific rider needs
• Prevents double bookings
• Allows automated lesson reminders
• Allows instant re-bookings, cancellations and refunds

The following outlines how to buy a Gift Certificate:

1. Click 'Book Now' (all Book Now buttons take you to the same page)
2. Choose 'Gift Card' 
3. Select number of Gift Cards you wish to buy
4. Choose one of the listed values or enter a custom value
5. Enter the requested details

The Gift Card will be emailed to you and will include a Unique Booking Code/ Gift Card Number. 

How to redeem a Gift Card/ Certificate:

1. Click 'Book Now' (all Book Now buttons take you to the same page)
2. Choose an activity:
   • Standard Outback Show (1.5 hr)
   • Extended Outback Show (2.5hr)
   • 1/2 Hour Horse Riding Session
   • 1 Hour Horse Riding Session
3. Choose the Date
4. Choose the Time
5. If you booked for a horse riding lesson you will need to choose:
   • 1x Session
   • Package of 5x Sessions
   • Package of 10x Sessions
6. Fill in the contact details
7. Under 'Contact & Payment' select 'Apply Gift Card' and enter the Gift Card Number.
8. Click 'Complete Your Booking'
9. Repeat process for any remaining credit on the Gift Card.

We require payment at the time of booking unless agreed otherwise with Management.

We understand that plans change. We are happy to rebook your Horse Riding Experience or Lesson at an alternative time and/ or date, issue a voucher to be used at a later date or provide a full refund for cancellations made at least 72 hours (3 days) prior to the Horse Riding Session.

For cancellations made within 72 hours prior to the Booking, refunds will not be issued unless in extenuating circumstances as deemed by management. Amendments within this timeframe will attract a $35 Amendment Fee to cover staff costs. We roster our staff around bookings. Unfortunately last minute changes make it very difficult to fill that space in our schedules.

Lessons are booked back-to-back. If you are running late, please contact us on 1300818612. Although it cannot be guaranteed, we will do our best to fit you in subject to existing bookings. Although we will try to make it work, at times, it is simply not possible to extend your Horse Riding Experience in such cases where you are at fault.

As you can appreciate, our time is valuable and often Horse Riding Sessions are booked back-to-back.

We will do our best to fit you in however this will not always be possible. Should you be running late, we request you phone ahead to let us know on 1300 818 612.

Unless in extenuating circumstances, you will not be eligible for a refund. We can not guarantee you will get the full length of your booking in cases where you are at fault.

We send out "Reminder Emails" 24 hours before your scheduled visit. Please read these emails as they contain important information in preparation for your ride.