Frequently Asked Questions

Do you cater for people with specific needs?

We pride ourselves with continuously improving the accessibility and inclusiveness of our operations and venue. We have a full page about it. This includes but is not limited to:

  • Ability to book online, via email or phone
  • Large vehicle parking
  • Disabled parking
  • Wheelchair and pram friendly
  • Flat surfaces (no stairs)
  • Tailored experiences
  • Cater for dietary needs
  • Amplified commentary
  • Universally accessible toilets and showers
  • Social Script/ Story available on request

You can download a copy of our Accessibility Guide below:

Below is a Site Plan of our venue:

Site plan of Katherine Outback Experience showing venue layout and accessibility

Are there age restrictions for horse rides?

We offer horse riding for participants as young as 3 years old through to 60+ years of age.

Weight restrictions are limited to around 100kgs. Please advise your weight and height in the comments section when making your booking so we can match you to the best suited horse and maximise the time in which you are riding. This information remains confidential within our team

What do I wear?

Outback Show

We recommend wearing comfortable clothes. We are an operating farm and despite efforts to clean grandstands prior to every show, they can still get dusty.

Despite the show being undercover, Katherine can at times get quite warm. We are in the tropics so please check the weather forecast.

Walking is limited.

Horse Riding 

Closed-in shoes are essential for Horse Rides.

Although not essential, for horse rides we do recommend the following:

  • Sun-smart attire including long pants and long sleeved collard are encouraged. despite having an undercover arena, we often ride in the open paddock outdoor arena and bush tracks
  • Helmet if available provided it meets national standards. we do have helmets on hand that meet Australian Standards and are cleaned following every lesson. Bike helmets unfortunately do not meet these standards
  • Avoid large/ long jewellery that can get caught like rings, long necklaces and dangly earrings for added safety.

How do I book using a booking code?

When you book a lesson/ experience, you have the option to book:

  • 1X session
  • A package of 5x sessions
  • A package of 10x sessions

The following outlines how to book a package:

  1. Click ‘book now’ (all book now buttons take you to the same page)
  2. Choose between the following options:
    • 1/2 Hour horse riding session
    • 1 Hour horse riding session
  3. Choose the date
  4. Choose the time
  5. Choose either:
    • 5X horse riding sessions
    • 10X horse riding sessions
  6. Fill in the required information and pay
  7. You will receive a confirmation email for the 1st lesson that will include a unique booking code. you can then use this code to book the remaining 4x lessons or 9x sessions depending which package you chose.

To book lessons using your unique booking code:

  1. Click ‘book now’ (all book now buttons take you to the same page)
  2. Choose the applicable lesson option relevant to the package you previously booked:
    • 1/2 Hour horse riding session
    • 1 Hour horse riding session
  3. Choose the date
  4. Choose the time
  5. Choose 1x horse riding session (not 5x or 10x as you did previously)
  6. Complete the requested information
  7. An additional information box will appear asking for your “gift certificate or lesson package code“. enter the code here. you will see the payment box will disappear.
  8. Click ‘complete your booking’
  9. Repeat process for remaining lessons as required.

NT sports voucher

We accept nt sport vouchers for horse riding lessons!

To use your sports voucher to make a booking you need to email your voucher to [email protected]

We will then either:

  • Book you into the preferred date/ time and issue you a gift voucher with a booking code for you to redeem any remaining credit through our online booking system prior to the cut-off date of the voucher; or
  • Issue you a gift voucher with a booking code for the full value of the voucher for you to redeem via our online booking system prior to the cut-off date of the voucher.

Please note, if this is your first lesson, you will need to book a private lesson (as opposed to group lesson). we would also recommend the 1/2 hour lesson for your first lesson.

Do I need to sign forms for horse riding?

Prior to the first lesson/ experience, all participants or legal guardians (if participant is under the age of 18 years) are required to complete the digital risk waiver and medical form.

Forms are only required to be signed prior to the first session unless your medical/ contact circumstances change or management requests otherwise.

No one is allowed to ride without completing the form and refunds/ vouchers will not be issued in a situation where a rider/ guardian refuses to sign the form where this occurs outside of cancellation/ amendment timeframes. forms completed on arrival during your allocated time-slot will not result in a longer horse ride.

Group horse riding sessions

Group sessions can be booked through the same process as private sessions as follows:

  1. Click ‘book now’ (all book now buttons take you to the same page)
  2. Choose between the following options:
    • 1/2 Hour group horse riding
    • 1 Hour group horse riding
  3. Choose the date
  4. Choose the time
  5. Choose between:
    • 1X horse riding session
    • 5X horse riding sessions
    • 10X horse riding sessions
  6. Fill in the required information and pay

Do you offer clinics?

We can now offer tailored clinics of up to twelve participants to match your goals and issue points. this may include a 1/2 day, full day, 2-day and 3-days clinics. we do have to work these around our bust tourism schedule and we do need to achieve a minimum number of bookings to make them viable.

Please contact us at [email protected] or on 1300 818 612 to discuss further.

Why is there a booking fee?

The booking system we use applies a small booking fee that we are unable to absorb into the price. This fee was taken into consideration in pricing the horse riding sessions.

The online booking system allows instant bookings at any time of the day or night without the need to phone or email Katherine Outback Experience staff and await a reply. Unfortunately our small team does not have the current capacity to be in the office full time around meetings, feeding and training animals, running shows and lessons, and raising a young family.

Some of the many benefits of this booking system include:

  • Providing instructors with live manifests so they can match horses to every rider’s ability and ensure they are aware of specific rider needs
  • Prevents double bookings
  • Allows automated lesson reminders
  • Allows instant re-bookings, cancellations and refunds

How do I buy or redeem a gift certificate?

The following outlines how to buy a gift certificate:

  1. Click ‘book now’ (all book now buttons take you to the same page)
  2. Choose ‘gift card’ 
  3. Select number of gift cards you wish to buy
  4. Choose one of the listed values or enter a custom value
  5. Enter the requested details

The gift card will be emailed to you and will include a unique booking code/ gift card number. 

How to redeem a gift card/ certificate:

  1. Click ‘book now’ (all book now buttons take you to the same page)
  2. Choose an activity:
    • Outback Show
    • 1/2 Hour horse riding session
    • 1 Hour horse riding session
  3. Choose the date
  4. Choose the time
  5. If you booked for a horse riding lesson you will need to choose:
    • 1X session
    • Package of 5x sessions
    • Package of 10x sessions
  6. Fill in the contact details
  7. Under ‘contact & payment‘ select ‘apply gift card’ and enter the gift card number.
  8. Click ‘complete your booking’
  9. Repeat process for any remaining credit on the gift card.

Is there parking for large vehicles and caravans?

We have more than sufficient parking space available for oversized vehicles, caravans and buses. Please refer to the signage upon entry.

Below is a Site Plan showing parking and accessibility:

Site plan of Katherine Outback Experience showing venue layout and accessibility
Katherine Outback Experience Site Plan

What is your payment and cancellation policy?

We require payment at the time of booking unless agreed otherwise with management.

We understand that plans change. we are happy to rebook your horse riding experience or lesson at an alternative time and/ or date, issue a voucher to be used at a later date or provide a full refund for cancellations made at least:

  • 24 hours prior to 9am of the day of your booking for the Outback Show
  • 72 hours (3 days) prior to 9am of the day of the horse riding session.

For cancellations made outside of the cancellation period, refunds will not be issued unless in extenuating circumstances as deemed by management.

Amendments the Horse Rides made within this timeframe will attract a $35 amendment fee to cover staff costs. We roster our staff around bookings. unfortunately last minute changes make it very difficult to fill that space in our schedules.

Lessons are booked back-to-back. If you are running late, please contact us on 1300818612. although it cannot be guaranteed, we will do our best to fit you in subject to existing bookings. although we will try to make it work, at times, it is simply not possible to extend your horse riding experience in such cases where you are at fault.

Reminder emails

We send out “reminder emails” 48 hours before your scheduled visit. please read these emails as they contain important information in preparation for your ride.

 

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