TERMS AND CONDITIONS

Thank you for visiting our Website. This Website is operated by Katherine Outback Experience. By visiting and continuing to browse and access this Website, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply whenever you access www.katherineoutbackexperience.com.au.

These Terms and Conditions together with your order constitute the entire Contract between Katherine Outback Experience and you for the supply of products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

All inquiries may be directed to admin@katherineoutback.com.au.

Accuracy

Katherine Outback Experience strives to give you accurate content, including product information, policies, pricing, and visual displays. Policies, pricing, and item availability are subject to change without notice. Prices displayed are subject to final approval at the time of order fulfillment. Images are shown for representational purposes only.

We may, from time to time, change or add to this Website (including these Terms and Conditions) or the information, products and services without notice. However, we do not undertake to keep this Website updated. We are not liable to you or anyone else if errors occur in the information on this Website or if that information is not up-to-date.

We are not liable to you or anyone else for any loss in connection with use of this Website or a Linked Website.

Ownership

This Website is owned and managed by Katherine Outback Experience. Unless otherwise stated, the Website and its contents are the express property of Katherine Outback Experience and Katherine Outback Experience reserves all its rights in relation to this property. The website and the products sold are intended for your personal, non-commercial use only.

Disclaimer of Liability

By accessing our Website, creating an account or placing an order through the Website, you assume all associated risk, including but not limited to the risk to your computer, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this Website or any third party website.

By creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). Katherine Outback Experience reserves the right to terminate your account without notice at its discretion. Katherine Outback Experience is not liable for any disruptions to this Website.

Katherine Outback Experience disclaims all liability to the fullest extent permitted by legislation for any injury, loss, or damaged suffered in relation to a product purchased through its Website. In the event of such injury, loss or damage, the maximum aggregate liability of Katherine Outback Experience will be the value of the item or service purchased.

Privacy

We are committed to protecting your privacy and take this responsibility seriously. We are very careful about how and when your personal information is collected and used.

Your personal information will be handled in a careful and secure manner, will only be used with your consent and never on-sold or shared with any third party (except as required or authorised by Law). We will only use and disclose personal information for the primary purpose for which it was collected. We will not use your personal information for purposes unrelated to the services we provide and in most circumstances, we will collect personal information directly from you.

With regard to the online store (not including tours), no credit card information is stored by Katherine Outback Experience. Our payment system uses industry-standard Secure Sockets Layer (“SSL”) encryption systems to protect and encrypt your payment card data before it is transmitted through the internet. Katherine Outback Experience uses a secure external payment gateway to process your payments. Katherine Outback Experience cannot view, access or store your credit card details. Katherine Outback Experience cannot guarantee the strength or effectiveness of these third party providers.

With regard to tours, credit card details are kept confidential and destroyed following payment.

Our website may contain links to other websites of interest. However, we are not responsible for the security practices, privacy policies or content of any external or affiliate sites.

As a member of Katherine Outback Experience you may receive regular email updates. The contents may relate to Katherine Outback Experience products, promotions and lifestyle topics. You will have the ability to ‘opt out’ from receiving this material at any time.

Any changes to the Katherine Outback Experience privacy policy will be displayed on this Website.

If you require access to your personal details, please contact us.  It is also advisable to keep your information up to date and accurate.  If you require your information to be destroyed, we will securely do so upon request.

If you have any questions, please feel free to contact us via email at admin@katherineoutback.com.au.

Governing Law and Jurisdiction

This agreement is governed by Australian law and the parties agree to submit to the exclusive jurisdiction of the Courts of Australia.

CANCELLATION POLICY FOR SHOW

No less than 24 hours notice of cancellation is required in order for a full refund to be given for individual or group bookings of up to 10 people. Alternatively at the discretion of the manager based on circumstances. Groups larger than 10 people will require 72 hours notice. Groups booking deposits made at time of booking are non-refundable.

SHIPPING FOR ONLINE SHOP

For delivery within Australia, we endeavour to ship your order within 24 hours. Orders received on Saturday, Sunday or on a Public Holiday will be processed the following business day. During busy times please allow up to 2-3 days for your order to be dispatched.

If you are experiencing delays or have not yet received your parcel please email admin@katherineoutback.com.au.

Australia

Australian domestic orders are shipped using Australia Post eParcel. We recommend providing a daytime address where someone will be available to sign between 9am-5pm. Once dispatched, parcels shipped via regular post should be received within 3 to 7 business days. Parcels shipped via express post should be received within 1 to 3 business days. However, please allow additional time for locations outside of metropolitan areas.

We use Australia Post pricing for standard and registered mail.

The moment you accept delivery of your parcel from Katherine Outback Experience, you agree that the products have been received in an acceptable condition and all risks associated with the products are now your responsibility. We are not responsible for items delivered to an incorrect address so please ensure all information is correct.

International Orders

We offer standard shipping on all international orders calculated as per Australia Post. Once dispatched delivery can take approximately 5-20 business days.

Once your parcel has left Katherine Outback Experience it is the property of Australia Post. We are not legally responsible for lost or damaged goods.  We are also not responsible for items delivered to an incorrect address so please ensure all information is correct. All prices on our website are quoted in Australian Dollars and international customs charges and taxes are payable by the receiver. Katherine Outback Experience is not responsible for any additional charges incurred for shipping orders internationally. For more information on customs charges for each country please contact your customs authority.

Bulky Items

Heavy/bulky items and specialised items do not qualify for free shipping. A flat rate of $25.00 applies for the delivery of bulky items within Australia. Product descriptions will indicate if a product is considered a ‘Bulky Item’. Please select the ‘Bulky Item Shipping’ option at checkout.

If you are based outside of Australia and would like to purchase a ‘Bulky Item’, please send an email to admin@katherineoutback.com.au indicating which items you are interested in and your delivery address. We will do our best to provide you with a shipping quote as soon as possible.

Tracking Your Order

You will receive an email with a tracking number after your goods have been dispatched. Please note your order can take up to a few hours to become available for tracking. If you did not receive an email with your tracking number, please contact admin@katherineoutback.com.au.

Please note that any spaces before or after your tracking number will make it appear invalid. Australia Post will only update the tracking status as it leaves Katherine and then again when it reaches your nearest post office (generally the day it is delivered to you), therefore if the only entry says Katherine, that means it is in transit to you.

RETURNS AND EXCHANGES FOR ONLINE SHOP

At Katherine Outback Experience customer service is paramount and we want you to be as happy as possible with the items you have purchased from our store. If you have a question about sizing please feel free to contact us at admin@katherineoutback.com.au prior to making your purchase, we are more than happy to answer any questions you might have.

Katherine Outback Experience is happy to offer you an exchange or credit note (valid for 6 months) if for whatever reason you are not happy with an item you order. We fully understand that this may sometimes be the case, especially when ordering online, however we do not offer refunds.

Returns

Our returns and exchange policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it with all tags still attached. We are unable to accept returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed).

For return inquiries and return address please email admin@katherineoutback.com.au within 14 days of receiving your order with your order number. Extra shipping and handling charges to return the item will remain the responsibility of the customer. If you would like to exchange your item, we charge $10 for national shipping. Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We strongly recommend you return your item by registered mail such as FASTWAY Couriers or Express Post or registered courier (such as Fedex, UPS, DHL or TNT), so your package can be tracked. Katherine Outback Experience will not take responsibility for any undelivered returns.

Please note: We do not offer exchange or credit notes on sale items (unless faulty).

Incorrect order

We take extra care when packing your order, however occasionally mistakes can occur. If you have received the wrong item or size please contact us at admin@katherineoutback.com.au to arrange for the correct item to be sent immediately.

Faulty item returns

A thorough check of all items is undertaken before being packaged and sent to you. On the very rare occasion that you receive an item that you believe has a manufacturing fault, please contact us at admin@katherineoutback.com.au and we will endeavour to resolve the problem as quickly as possible. In order to expedite the return process, we may request a photo or two showing the defect/fault.

All claims are subject to our discretion. We are happy to offer a replacement (if available), store credit or full refund for faulty items. We will gladly cover the cost of return shipping for faulty items, please contact us to arrange.

In accordance with the Australian Competition and Consumer Commission if an item we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. If we are unable to repair or replace your faulty item, then we will reimburse you in full for your purchase.